Detailed Business Process Model Description : Enroll in Non-Billed Budget Description : 1.1 Review Customer/Account Eligibility NBB

1.1 Review Customer/Account Eligibility NBB
See Enroll in Non-Billed Budget on page 2-2 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Following dialogue with the customer the CSR or Authorized User evaluates the account. This may involve review of Account Financial History, Premise and Service Agreement Billing History, Credit Rating, and Credit and Collection History. Control Central Alerts assist the CSR or Authorized User in determining eligibility for Non Billed Budget options based on established business rules.
 

© 2011 Oracle and/or its affiliates. All Rights Reserved